What Clients Say About Shoreline Health Solutions…    


We recently worked with Shoreline Health Solutions to complete our policy and procedure manual, which is approximately 1,000 pages.  They provided us with excellent quality work that demonstrated their strong command of the subject matter.  The final manual they wrote for us utilized clear, well-written text.  The manual was well-organized and user-friendly.    Shoreline was extremely responsive to our needs, and promptly replied to our emails and phone calls.  They were flexible in their ability to accommodate our schedules, yet still met the project goals and timetables.  We worked with them to set interim timelines for deliverables, and they made recommendations to help keep the project on schedule.  Everything they did for us was delivered on time or early.   We also appreciated their friendly, yet professional manner in all our dealings with them.  They are a great team to work with, I highly recommend them.     Richard Gross, J.D. Corporation Counsel and Corporate Compliance Officer, Cornell Scott-Hill Health Corporation, New Haven, Connecticut      


We hired Shoreline on two occasions to review applications submitted to our Foundation for startup and expansion of Federally Qualified Health Centers.  Throughout both engagements, we consistently found Shoreline staff to be knowledgeable, helpful, flexible, and easy to work with.     Shoreline brought a broad range of high-level FQHC expertise to our review process, which enhanced the ability of our Board members to evaluate the quality and strengths of each application.  They also identified key issues in each proposal that required further elaboration prior to Board member review.  For example, they helped us formulate key questions about staffing and budgetary issues, identified cases in which patient projections appeared unrealistic, and appraised each applicant’s approach to program sustainability.  Board members frequently commented on the clarity and usefulness of review materials provided by Shoreline, and on the benefit of Shoreline’s input to our review process.     Overall, working with Shoreline was a very positive experience.  Their contribution to our review process clearly added great value.  As a result, we plan to work with them again in the near future.    Christine Koehn, PhD Vice President for Programs Quantum Foundation West Palm Beach, Florida      


Shoreline Health Solutions consultants have written multiple grants for us, with excellent results.  The quality and comprehensiveness of their work is top notch.    Proof of that is in the amount of grant funding they have obtained for us, and the high scores these proposals were given by the Objective Review Committee.  The Expanded Medical Capacity grant they wrote for us scored a 94 out of 100 possible points, and the Dental Expansion grant they wrote scored a 99.  They also recently helped us get a $1.87 million Health Information Technology grant for Electronic Health Records.    Shoreline’s consultants are very familiar with the 330 funding streams, what the Feds are looking for, and how best to present each piece of information requested within a grant guidance.  Their writing ability is excellent.  They are skilled at handling data and statistics related to health disparities and effectively discussing how the data demonstrates need in the community.  I also appreciate their solid understanding of CHC budgets, and their ability to format and present written materials in exactly the way the Feds want it.    Working with Shoreline on grants, I know I can count on timely submission, often ahead of the grant deadline.  Given their experience and understanding of the health center environment, I have had an excellent experience working with them.    Ray Lavoie, MS, MBA Executive Director Blackstone Valley Community Health Care Pawtucket, Rhode Island      


I had an overwhelmingly positive experience working with Shoreline.  They had a detail-oriented and personalized approach to writing our federal Service Area Competition grant.  They met with all our key management staff and really got a feel for our organization’s strengths and priorities.  They are easy to talk to, reasonable, outstandingly helpful with suggestions, realistic, and willing to write a grant we could feel comfortable with.  Shoreline’s calm and careful approach to writing our grant made us feel at ease throughout the whole process.    At the beginning of the project, Shoreline gave us a timeline for project completion, which clarified when we needed to have various pieces of information to them, and when they would have each grant component to us for our review.  I also appreciated the payment schedule we created with them that allowed us to spread out our payments, with very gracious reminders when payments were due.    Shoreline staff were honest with us about what they felt would present the strongest possible grant application, and provided alternatives for how to achieve this.  Their work on our patient projections helped us come up with numbers that are achievable and realistic.  Development of our budget was a big challenge in preparing this grant - we faced some external uncertainties and fiscal pressures.  Shoreline staff were patient and supportive, and helped us develop a budget that we felt comfortable with.    Most importantly, Shoreline made our health center their own, and felt a strong investment in our success.  The grant was personal and meaningful to them, and reflected who we are and the work we do.    I wholeheartedly and enthusiastically recommend Shoreline.  They have a high level of skill and expertise, and the end product they gave us was exemplary.   Sally Tesluk Executive Director PrairieStar Health Center Hutchinson, Kansas      


Shoreline has a remarkable depth and breadth of knowledge of community health centers, and of the types of issues we face.  They are always professional and well-prepared, with great follow-through.    We have worked with Shoreline on developing forms, tracking tools, and preparation of grant proposals, as well as facilitating process improvements in patient flow.  The success of our work together is evident in grant proposals that have been consistently funded, and through tools that are still in use years after they were developed.  The tools they have created for us include incident tracking and patient complaint tracking systems, which we have been able to easily adapt over the years to meet our changing needs.    Shoreline brings their expertise to each project, but at the same time the deliverables and products they have created for us are specific to our health center.  They work in collaboration with us, making sure that the deliverables are organic to our organization, and can be easily integrated into our operational systems.  We continue our long-standing relationship with Shoreline, and highly recommend them to other community health centers.    Katrina Clark, MPH Executive Director Fair Haven Community Health Center New Haven, Connecticut      


I have worked with the consultants at Shoreline on a number of projects, including community needs assessment, grant writing, development of policies and procedures, staff training, and preparing a new health center for state licensure.    The quality of their work has always been exceptional.  They are a small company that incorporates a very personal touch with all the work they do.  You are not dealing with layers of people like you would at a larger firm.   Shoreline is very “hands-on,” in their work style.  They travel on-site whenever needed, and also accomplish a lot remotely.  They work quickly, meeting timelines and achieving their goals.  I have enjoyed working with the consultants at Shoreline, and plan to continue working with them in the future.    Carolyn Holmes, MS/Public Administration President Carolyn G. Holmes, LLC, Lawnside, New Jersey      


When Trudy was on staff at our health center, she worked with us to prepare for our very first JCAHO survey.  The JCAHO preparation process was initially overwhelming, we were starting from zero.  Trudy was so helpful in making the process and the terminology accessible.  She created an organized structure that integrated and engaged all our staff in participation, which was a challenging task for a project of that magnitude.    For JCAHO preparation, she drafted our policies and procedures covering everything from patient care to facility maintenance.  The policies are so well written and accessible, it’s not like reading a legal brief the way many policies are.  Any staff member can open up one of our policies and understand exactly what they need to do.  The policies were based specifically on our systems and the way our health center operates.  Trudy also wrote training materials, trained staff, helped prepare the health center’s leadership team, and developed and implemented our performance improvement program.    Trudy started Shoreline Health Solutions in 2000, and we have had continual contracts with them ever since.  With deadlines, there is no doubt you can really count on them.  If something needs to be done, they will get it done.  They are really good at concrete thinking.  They start from the end point you are trying to reach and work backwards to develop project phases and figure out what needs to be done at each point in time.    Molly has worked with us specifically on data management, developing data trackers to help us identify trends as they emerge.  She’s done a fantastic job and is so easy to work with.  The user-friendly tools Trudy and Molly created for us help us track implementation activities, incidents, drills, and PI activities.    We recently worked with Trudy on a PI project to improve patient flow, visit efficiency, and billing practices.  This project included various levels of staff -- clinicians, medical assistants, nurses, operations, and leadership.  Trudy knows how to ask the right questions and can easily converse with all levels of staff.  If someone starts to talk, she manages to crystallize the question that needs to be asked.    The Shoreline team is easy to work with.  They really understand the dynamics that are unique to community health centers.  They can walk into a health center and understand how it functions, what processes will work best for their needs.  I highly recommend them for any community health center needing help with data management, and operational or JCAHO-related work.    Bobbi Pace, SPHR Director of Human Resources Fair Haven Community Health Center New Haven, Connecticut      


Shoreline Health Solutions staff worked with us to identify grant funding opportunities and write a federal grant.  They came in already understanding who we are, who are partners are, and definitely understanding community health centers.  One of the things that made me very comfortable working with Trudy and Molly is that they took the time to understand our specific needs, and to make sure these needs were met throughout the project.  The materials they developed for us were very thorough and user-friendly.  I would definitely recommend Shoreline, and won’t hesitate to call them for future projects.  Tressa Spears, MS Executive Director Community Health Network of CT Foundation Wallingford, Connecticut      


Working with Shoreline Health Solutions on our 330 application has been a wonderful experience.  The staff are extremely knowledgeable, very talented and always responsive.  Trudy is great to work with.  She was very kind, understanding and patient with us throughout the whole grant process.    We had written what we felt was a nearly finished first draft, but when Shoreline reviewed it we found that it required a lot more work.  Trudy talked us through each section and provided detailed comments which she inserted into each paragraph that we were working on.  This allowed us to easily make the changes and add additional materials right where they were needed.  She had very keen insights into what changes we needed to make and how to best strengthen the application.    As the deadline was approaching we became increasingly nervous about being able to complete it on-time.  Trudy was always available when we needed help and stayed with us to the very end.    The quality of Shoreline’s work is exceptional.  We are a new clinic and with their help were able to turn an average first draft into a great completed product.  We ended-up scoring a 95!    I would definitely recommend Shoreline Health Solutions to anyone who desires to create an outstanding proposal. Petra Stanton, MPH Director of Health Program Development The Effort, Inc. Sacramento, California      


One thing I appreciated most about our Shoreline consultants was their ability to truly listen, so that their work accurately reflected our needs, priorities, and the specific characteristics of our health center.  The strong working relationship that we developed with them was the result of frequent communication – it was always a 2-way conversation in which they listened to our needs, helped us to meet those needs, and made sure we were comfortable with the deliverables before finalizing anything.    To help us prepare for our JCAHO Accreditation Survey, Shoreline developed a comprehensive policy and procedure manual for us.  They had a clear understanding of the problems with our existing policies, and how to modify them to be JCAHO-compliant.  They incorporated our existing policies into the manual, identified policies we needed to add, and drafted new policies for us.  The manual is comprehensive, and fully satisfied the expectations of our JCAHO surveyors.   Shoreline also helped us with implementation of JCAHO-required systems – including working with us on our system for peer review, analyzing peer review data, creating data reports, and setting up an electronic tracking system for incident and patient complaint tracking.   Ultimately, our JCAHO survey was highly successful, and the work and expertise of Shoreline was a key contributing factor for our success.   I highly recommend Shoreline as a consistently high-quality team, especially in the area of JCAHO Accreditation.    Jerry Fingerut, MD Medical Director Blackstone Valley Community Health Care Pawtucket, Rhode Island      


I have worked with Shoreline Health Solutions on two federal grants over the past two years.  They are experienced grant writers.  The grants they wrote for us captured our community’s story.  Shoreline did an excellent job emphasizing our community’s specific needs, and how our health center is filling or proposes to fill that need.    We had absolutely no challenges in working with Shoreline.  They set a schedule with us, and met all deadlines on time or early.  The deliverables we received were 100% comprehensive and easy to understand.  The grants were perfectly written - clear, concise, easy to follow and interesting to read.  The grants demonstrated that we were fulfilling the mission of HRSA’s grantees, and doing so in a way that makes fiscal sense.     I have no hesitation in recommending Shoreline to any of my colleagues.    Roger Arbuckle, MS, Chief Executive Officer Community Health Centers of Western Kentucky Greenville, Kentucky